On June 21, 2016 between 9:15PM until 9:50PM CDT, our company website (MadSciTech.com) was unavailable. The failure was due to a failure at our LA Data Center provider.
The source of the failure has not been announced or provided by our Data Center provider.
This failure only affected our company website. No client services were affected by this incident.
Our site was unavailable for approximately 40 minutes due to this unscheduled outage.
On June 12, 2016 at 6:27A our web server ran out of memory and temporarily crashed, causing websites on our Managed Web Presence Service to go offline. We quickly diagnosed and recovered the server and brought the server back up by 6:35A.
We are planning to do a memory upgrade on this particular server in the coming weeks, to prevent this problem from re-occurring. We will post an notice here and on our new status Twitter Account, for that particular upgrade.
We apologize for the outage.
Starting June 13, 2016 we will begin the process of migrating our older Managed Mail Hosting Services (Classic) to a new mail server.
If you do not know if your Managed Mail Service is affected, you can easily check your incoming/outgoing mail servers you use in your email client or webmail web address:
Classic Managed Mail Hosting Service (Affected Clients)
Modern Managed Mail Hosting Service (Not Affected)
If your mail account is configured to use the servers under “Modern Managed Mail Hosting Service,” you have nothing to worry about.
However, if your mail account uses the servers under “Classic Managed Mail Hosting Service,” we will be contacting you soon to schedule an appointment to migrate your mail account to our new and faster mail server.
Your mail account must be migrated before June 25, 2016 or you will lose all messages stored in your account.
End of Support for POP3
Please Note, we will no longer support POP3 accounts on our new mail server. Users that currently use POP3 accounts can keep there offline mail messages, however after they are switched to the new server there account will be IMAP only.
We have deprecated POP3 because it is insecure and out dated in a world where you have multiple devices accessing your email account. So with your mail account, the mail server is the definetive truth of your email.
How Long will it Take?
Mail Migration takes between 15 Minute for small IMAP/POP3 Accounts to 3 Hours for Very Large (5GB+) IMAP Accounts.
Please feel free to contact us to schedule appointment to migrate your mail account at your convenience.
On Sunday, June 12, 2016 at 1:00 AM CDT we will perform a quick system reboot to complete the installation of updates.
We expect less than 5 minutes of downtime with this maintenance window.
Services Affected
If you have any questions or concerns, please feel free to contact us.
Regular Scheduled and Preventive Maintenance
Completed
On Sunday, May 22, 2016 at 1:00AM we will perform a quick system reboot to complete the installation of updates.
We expect less than 5 minutes of downtime with this maintenance window.
If you have any questions or concerns, please feel free to contact us.
We have resolved an long standing issue with using Microsoft Outlook Mail Clients with our mail server. As of May 13, 2016 at 8PM, you may use Microsoft Outlook as your email client without issues.
The Problem is due to Outlook failing to provide the computer’s full name when authenticating with the mail server. Our mail service requires that all mail servers and clients to fully identify themselves to the server before accepting mail from them. This is done to prevent spammers from attacking our mail server.
We would like to apologize again, for the long delay in getting this issue fixed.
Between 2:30PM - 3:45PM Today (May 13, 2016), mail delivery from MailRoute.net servers were being bounced back when attempting to deliver mail to our mail server.
The Problem has been resolved and we have white-listed MailRoute on our network to prevent this problem from occurring again.
The Cause of the problem was do to a temporary issue between our mail server and MailRoute Server being miss identified as a malicious network.
We would like to apologize for this issue and any inconvenience that it may have caused.
May 4, 2016 between 12:30A-1:30AM
Datacenter: NYC
We will be installing a critical security update on our servers during this maintenance window. There may be up to 5 minutes of downtime with this maintenance while servers restart.
Incoming mail will be held while the mail server restarts.
If you have any questions, please feel free to reach out to us.
On Sunday, April 25, 2016 @ 1:00AM, we will be doing system maintenance for our Managed Services - for system updates. We expect between 5-15 Minutes of downtime with this maintenance window. The managed services will be unavailable for a few minutes while the servers restart. The services provided by each server will be unavailable for a short period of time while they restart.
Incoming mail will be held while the mail server restarts.
If you have any questions, please feel free to reach out to us.
| Service | Status |
|---|---|
| Mad Scientist Technologies - Website | Operational |
| Account Portal | |
| Managed Website / Web Applications | Operational |
| Content Distribution Network (CDN) | Operational |
| Database Servers | Operational - Slowness* |
| Mail Service | Operational, Degradation** |
* Los Angeles Data Center Only
** Current Issue. Please See Ticket for more