Regularly Scheduled Server Maintenance

On November 21, 2016 starting around 1:00AM CST we will be doing a small bit of regular maintenance on our servers.

The Follwing Services will be Affected

  • Managed Web Services
  • Managed Mail Services
    • Incoming/Outgoing Mail Delivery

We expect no more than five (5) minutes of downtime for this maintenance window.

If you have questions, please feel free to contact us.

Regularly Scheduled Server Maintenance

On October 23, 2016 starting at 11:00PM, we will be performing some regular server maintenance on the following services:

  • Managed Web Services
  • Managed Mail Services
    • Including Incoming and Outgoing Mail

We expect only a short bit of downtime, approximately five minutes or less.

This maintenance window is: October 23 at 23:00 - October 24 at 01:00.

If you have any questions, please feel free to contact us.

Updates

Completed at 3:00 AM on October 24, 2016.

The maintenance over run was due to a required kernel upgrade. Total downtime for the following services:

  • Managed Web Services:
  • Managed Mail Services:

DKIM Record Update

Some of our managed mail clients will have there DKIM records and signing key updated to stronger encryption algorithms. This is being done to improve mail delivery. We expect less than a minute of downtime for this change.

We expect this change to go into affect between 22:00 - 23:00 on October 18, 2016.

Affected Services

  • Managed Mail Services
  • DNS Records

This is part of the DMARC project.

Web Server Upgrade ✔️

Web Server Successfully Upgraded on Saturday, August 27, 2016 at 1:30AM. ✔️

**ALERT: UPDATE/CHANGE - August 25, 2016**

Due to a drastic change in availability, this project has been re-scheduled for this weekend - August 26-29

Actual Schedule

  • ✔️ Server Imaging: Friday 11:30PM-12:15AM
    Actual Downtime/Interruption: None
    Status: Completed ✔️✔️✔️
  • ✔️ Upgrade Test Run: Saturday: 12:15-12:50
    Status: Completed ✔️✔️✔️
  • ✔️ Server Upgrade: Saturday 1:00AM-1:30AM
    Actual Downtime: ~5-15 Minutes
    Affected Service: Web, Database, and Mail Services
    Status: ✔️✔️✔️ Completed
  • Post Checks ✔️✔️✔️

New Schedule

This is a tentative schedule, actual downtime, interruptions, and outage start/end times will be posted before the event.

  • Friday (5PM-5AM): Server Imaging
    Minor Downtime or interruption
  • Friday (5PM-5AM): Upgrade Test Run
    No Downtime Expected
  • Saturday 5AM - Sunday 10PM: Regular Scheduled Software Upgrades and Memory Upgrade process. Estimated Downtime: ~ 1-5 Hours (Rough Estimate)

We will post updates about this upgrade, here on our status site and also on our Twitter feed.

If you have questions or concerns, please feel free to contact us.

– Mad Scientist Technologies Internetworking and Infrastructure Team


Old Schedule, Historical Data only

Between August 24-27 we will be upgrading our primary web server to increase the system memory. This will improve the system’s performance and provide better speed for all managed websites.

Our current timeline for this upgrade is as follows:

  • Wednesday: Full Server Backup/Snapshot
    Minor Downtime
  • Wednesday: Upgrade Test Run
    No Downtime
  • Thursday: Site Backups
    No Downtime
  • Friday-Saturday: Software Upgrades and Memory upgrade.
    After Wednesday’s test run we will be able to disclose estimated downtime for this upgrade window.

Webmail Maintenance

Update 8/12 3:40PM: Webmail Maintenance Completed

We will be doing some maintenance on our webmail interface (http://mail.services.madscitech.net) starting on August 12, 2016 at 2:00PM.

We expect this maintenance to take approximately 1 Hour to complete. There will be some periods of unavailability as we complete the maintenance.

This maintenance will not affect the delivery of mail to your account.

Affected Services

  • Webmail

HTTPS 💖 MadSciTech.com

Our company website has finally made the move to HTTPS!

After a few weeks of planning, we have turned on full encryption on our own website.

Now all of your communications between your device and our website is encrypted. 1

This is only the first step in many bigger changes coming down the pipeline. Soon you will be able to manage your entire account via our website; billing, service management, appointments and more.

We’re so excited to show you what’s coming…



  1. This assumes that your computer is not infected with some nasty spyware or virus. ↩︎

Upgrade to Transactional Email

Update: As of July 22, 2016 all Managed Web Presence Properties’ have been migrated to our new transactional email service. We only have a few more changes before our DMARC, DKIM, and SPF Rollout will change to the spam and unauthorized mail monitoring process.


Original: Starting on July 16, 2016, we are moving our Managed Web Presence Properties’ transactional email processing, to an enterprise class email service.

We are doing this as part of our DMARC, DKIM, and SPF rollout to improve email quality and cut down on spamming/spoofing of email addresses.

The current plan is to rollout this change over the course of the week of July 17.

This change will not affect your normal email service (Managed Mail Service). This change is only for the email sent by your website or web application.


What is Transactional Email: Transactional email is email that a website/web application sends to a user of the website. Examples of transactional emails are; Order Confirmations, Password Reset, Welcome Emails, etc.


If you have any questions, please feel free to contact us.

Scheduled Maintenance - July 17

Completed: After a late start, the maintenance has been completed successfully.

On July 17, 2016 starting at 1:00AM CDT we will be performing regular system maintenance on our Web and Mail Servers. We expect a few minutes of downtime, so that our servers can reboot.

Services Affected

  • Managed Website Services
    • Websites and Web Applications
  • Managed Mail Services
    • IMAP Access
    • SMTP Access
    • Web Mail Access

If you have any questions or concerns, please feel free to contact us.

Regular Scheduled and Preventive Maintenance

Closing the Story on our LA Data Center

On June 25, 2016 we have closed our Los Angeles Data Center after six years of service. Now the majority of our web services will be provided from our New York Data Center.

We would like to thank the staff at our Los Angeles Data Center for the help they have provided to us over the years.

Why the change

We decided to change our data center providers for many different reasons, the main reason is to provide our clients the best possible service. Some of the other choices include:

  • Faster and More Powerful Servers
  • Faster Network Connections
  • Newer Software
  • Fast SSD Drives
  • New Features and Services - Faster
  • Free SSL/TLS Certificates on All Sites
  • Access to new locations
    • New York (Primary and Default), San Francisco, Toronto, London, Amsterdam, Singapore, India and more

This change will allow us to provide new and exciting opportunities for our clients.

We will be announcing some exciting news in the coming months because of these changes - keep an look out for it.

What is Affected?

This change has required us to migrate all our Managed Services and web properties to the new infrastructure. We have been working on this migration for the last five months.

We’re happy to announce that the migration was 100% successful.

Now all of our clients’ services are running upon our new and better infrastructure - providing faster services to all.

I have questions

With any type of change, there will also be questions and concerns. If you have any questions, please feel free to reach out to us.

– Mad Scientist Technologies’ Internetworking and Infrastructure Team

MadSciTech.com Move

Status: Completed ✓ ✓ ✓

UPDATE June 24, 2016: MadSciTech.com has been successfully moved/migrated to our new and faster web server (NYC Data Center).

We’re still looking for bugs or problems, but everything looks good! If you spot an issue, please feel free to contact us.


UPDATE June 23, 2016: We have over come the blocker. We are in the process of transferring DNS and checking things out before releasing the floodgates to the new server. We’ll update this post when we have completed the move.

Estimated Time: 3 Hours (2:30AM CT).


Starting May 25, 2016 at 7:00AM, we will begin the long process of moving our own web properties to our new server (NYC Data Center). We expect some minor downtime with the following services:

  • MadSciTech.com Website
    • FAQs/Knowledge Base
    • Downloads
    • Contact Forms
    • Posting Comments to Articles (Will be unavailable until Friday, May 27 See Delay Below)
  • DNS Service for MadSciTech.com Properties
    • MadSciTech.com
    • MadSciTech.biz
    • MadSciTech.us
    • MadSciTech.xyz
  • MadSciTech.com Online Portal
  • MadSciTech.com Status Page

We also expected broken links and bad redirections for parts of the MadSciTech.com website. We should have the majority of these problems corrected shortly after the DNS switched to the new server.

If you have any questions or problems, please feel free to contact us.

Mail: Staff |*| MadSciTech |.| com

Transfer Delay* (Update: May 30 at 8AM)

We have ran into a problem during the transferring to the new server, which is currently blocking us from continuing the process. We are currently looking into the problem and will update this post with the latest information, when it comes avaiable.

Because of this blocker the site is still hosted on our old server (LA Data Center) and has data entry disabled. This means that our current public site is unable to provide the following functionality:

  • Commenting - Disabled
  • New Articles - Disabled
  • New FAQs - Disabled
  • New Videos - Disabled

As mentioned, we are attempting to resolve this blocker as fast as possible to finish the move.

Status

  • 7am - 5pm: Old Server Backup ✓
  • 2pm - 5pm: Configuring DNS ✓
  • 5pm - 7pm: Transferring Data ✓
  • 9pm: Database Setup ✓
  • 9pm: Site Configration ✓
  • 10pm: Link Checking ✓
  • June 23, 10PM: Final Checks ✓
  • June 23, 11PM: Switch DNS ✓
  • June 24, 4AM: Live Test ✓

Last Updated: 8:00AM, June 24

Known Problems

  • Short link will no longer work. (Plugin is incompatible with PHP 7)
    • Link: madscitech.com/m/18 will no longer work