During our server maintenance of our web server, an issue occurred that has caused the web server to stop responding. We are working as fast as possible to restore service.
We will update this post shortly…
Update: Aug 28 @ 6:17AM - Web Server has recovered. Websites should be accessible now without issue.
Cause: The cause was due to a retired configuration file being in wrong place. We apologize for the downtime. Total downtime: 15 Minutes.
On Monday, July 17, 2017, starting at 9:40 PM (CDT) our primary web server started to experience network connectivity loss. We immediately started troubleshooting the issue, we found that we couldn’t connect the server and the network path to the data center was unavailable.
We contacted our data center, provider. At 9:53 PM (CDT) we received confirmation that there is a network outage currently in process.
At 9:55 PM (CDT) our Managed Web Services came back online, slowly at first. By 10:10 PM (CDT) all services were back online and running normally.
The unofficial reason for this outage was a failure with a border gateway router in our data center provider’s facility. The data center provider has scheduled an upcoming maintenance window for July 25, 2017, between 02:00 - 04:00 UTC (July 24, 9 PM - July 25 11 PM).
Steps are already in place to attempt to prevent another outage along these lines.
We deeply apologize for this outage.
Services Effected: Websites and Web Applications.
Rescheduled Maintenance Window
On June 28, 2017 starting at 11:00PM til 3:00AM we will be conducting some system maintenance. We expect some few minutes of downtime while conducting this maintenance.
Affected Services
If you have any questions or concerns, please feel free to contact us.
Update April 4 @ 4:20A: Maintenance Completed
On April 3, 2017 starting at 11:00PM until 2:00AM we will be preforming some maintenance on our servers. We expect about 10 minutes of downtime with this maintenance.
Affected Services:
If you have questions or concerns, please feel free to contact us.
Our data center provider will be doing some pro-active network maintenance, March 30, 2017 starting at 01:00 AM CDT (March 30, 2017 at 06:00 AM UTC). This maintenance window is expected to take one hour, with minor interruption to services.
If you have questions or concerns, please feel free to contact us.
On March 26 11:50PM to March 27 2:00AM we will be doing some required maintenance on our servers. We expect about five minutes of downtime with this maintenance.
Affected Services
If you have questions or concerns, please feel free to contact us.
All Times are in Central Daylight Time (CDT)
We have been informed by our data center provider, that they will be performing network maintenance.
The maintenance window:
Affected Services:
We have been informed to expect 10 minutes of downtime, but it may last longer depending on outside factors. We will update this post and our Twitter account with additional information, when available.
If you have questions or concerns, please feel free to contact us.
Starting around 1PM February 28, 2017 Amazon Web Services Simple Storage Service (S3) started experiencing high error rates, which is causing the unavailability of some of our static resource (Images, Scripts, Files, Downloads, etc).
Amazon is currently looking into the issue and we will post an update as soon as we know more.
Update: Amazon S3 Outage has been resolved by 5:30PM CST
Completed Update (Feb 13): We have decided to do this upgrade is parts, we have completed the initial process. Another maintenance window will be announced soon to continue this process.
On Sunday, February 12 starting at 11PM we will be doing some minor software upgrades on our servers.
We do not expect any downtime from this maintenance, however if there is any downtime it would be less than five minutes. Which we will update this post and our twitter feed, if we need the downtime.
If you have questions, please feel free to contact us.
Completed
On January 31 - February 1, 2017 February 5 - 6 starting around 11PM CST tonight and continuing until 2AM 3AM CST on February 1.
The Following Services will be Affected
We expect minor downtime, there may be periods of downtime lasting up to 10 minutes for the afected services.
If you have questions, please feel free to contact us.