Start: March 24, 2019 @ 11:00PM
End: March 25, 2019 @ 4:00AM
Total Time: 5.0 Hours

UPDATE: Completed after a scheduling conflict

We will be performing a server upgrade during the above maintenance window.

We expect less than 10 minutes of downtime for the following services:

• Managed Web Hosting Services
• Managed Mail Services
  • Webmail Access
  • IMAP/SMTP Mail Access

If you have any questions or concerns, please feel free to contact us.

— Mad Scientist Technologies Infrastructure Team

Start: March 28, 2019 @ 9:00 PM CDT
End: March 29, 2019 @ 12:00 AM CDT
Total Time: 5 Hours

Our Data Center provider will be upgrading core networking equipment to improve performance.

We expect no impact to traffic or service availability during this maintenance window.

If you have questions or concerns, please feel free to contact us.

Start: 2018-09-20 9:00PM CDT
End: 2018-09-21 3:00AM CDT

Our Data Center Provider will be performing some network maintenance. This maintenance will be upgrading core networking equipment that will increase performance and reliability.

During the maintenance window, there may be some packet loss and increased latency, while traffic is re-routed.

If you have questions, please feel free to contact us.

Rescheduled from Sept 20, 5-11PM

Start: 2018-07-25 21:00 or 9:00PM CDT
End: 2018-07-26 03:00 or 3:00AM CDT

Our Data Center Provider will be performing some network maintenance. This maintenance will be upgrading core networking equipment that will increase performance and reliability.

During the maintenance window, there may be some packet loss and increased latency, while traffic is re-routed.

If you have questions, please feel free to contact us.

Start: 2018-06-30 at 16:00 CDT (4PM)
End: 2018-07-01 at 03:00 CDT (3AM) 5:30AM

COMPLETED Updates below

Starting on June 30, 2018 at 4PM we will be conducting some wide ranging service maintenance on the following services:

• Managed Web Hosting Services
• Managed Mail Hosting Services
• Webmail Interface for Managed Mail Service
• Implementation of new services

We expect minor downtime with this maintenance window, up to 15 minutes of downtime between 11PM - 1AM.

The webmail service will be unavailable completely during a two hour window in the maintenance window - will update post with the correct time.

Web Hosting and Mail Service should only be unavailable briefly.

If you have questions or concerns about this maintenance window, please feel free to reach out.

Follow us on Twitter for Service Updates

Updates

Webmail Upgrade

• Downtime Start @ 7:00PM
• Upgrade Completed @ 7:30PM
• Still Down @ 8:00PM
• Service Upgrade Complete @ 8:30PM

Server Reboots

• Managed Web Services Reboot @ 4:30A
• Managed Mail Services Reboot @ 5:00A

All services are back up and running, better than ever. We will be scheduling another maintenance window in the near future to complete some more work on a upcoming project.

If you have problems or concerns, please feel free to reach to us.

Start: 2018-04-21 at 11:30 CDT
End: 2018-04-22 at 01:30 CDT

Starting on April 21, 2018 at 11:30pm, we will be upgrading our webmail interface (https://mail.services.madscitech.net).

We expect this maintenance window to take one hour with the service being unavailable during this process.

Mail services, will not be affected.

We will post updates here and on Twitter. If you have questions, please feel free to contact us.

Start: 2018-03-24 at 01:00AM CDT
End: 2018-03-24 at 03:00AM CDT

Successfully Completed

Total Downtime: 22 Minutes

Updates

• 01:00 CDT - Maintenance Started
• 02:45 CDT - Announced that Upgrades are taking longer than expected. New end time is 5:00AM CDT, with next update at 3:30AM.
• 03:30 CDT - Backup Verification before continuing with upgrades. Next update will be no later than 4AM.
• 03:40 CDT - Taking machine offline for upgrades.
• 04:00 CDT - Upgrades are in process, next update at 4:15AM.
• 04:15 CDT - Server Upgraded! Checking System Health
• 04:30 CDT - Server Upgraded all system Green, monitoring for problems.
• 06:30 CDT - All seem stable and ready for business.

During the above maintenance window we will be upgrading the server hardware for the following managed services:

• Managed Web Services
• Managed Mail Services

We expect up to one hour of downtime with this maintenance window. Any incoming mail will be queued and delivered when the maintenance is completed.

This maintenance will allow us to provide better and faster servers for all of our clients.

If you have questions or concerns please contact us.

Affected Services

• Managed Web Services
• Managed Mail Services

Start: 2018-03-19 at 00:15 CDT
End: 2018-03-19 at 01:30 CDT

Successfully completed at 1:00AM

Starting on March 19, 2018 at 12:15am, we will be upgrading our webmail interface (https://mail.services.madscitech.net).

We expect this maintenance window to take one hour with the service being unavailable during this process.

The mail service it self will not be affected.

We will post updates here and on Twitter. If you have questions, please feel free to contact us.

Start: March 12 2018 @ 12:00PM CDT (17:00 UTC)
End: March 12 2018 @ 1:00PM CDT (18:00 UTC)
Est. Downtime: 20 Minutes

Completed: Total Downtime ~ 10 Minutes

This is the third attempt to complete the schedule maintenance that was suppose to occur on Monday, March 7.

Background

Our data center provider has informed us that they will be implementing a fix for the recent Spectre and Meltdown vulnerabilities that affect our servers.

This will cause some downtime for some of our services. This will be one of many scheduled maintenance windows to attempt to mitigate these vulnerbilities.

Affected Services

• Managed Mail Service
  Incoming mail will be delayed/queued and delivered when server comes back online.

If you have questions or concerns, please feel free to contact us.

Start: March 7 2018 @ 2:00PM CST (20:00 UTC)
End: March 7 2018 @ 3:00PM CST (21:00 UTC)
Est. Downtime: 20 Minutes

Has been postponed until March 12, more details coming later.

This is the second attempt to complete the schedule maintenance that was support to occur on Monday, March 5.

Background

Our data center provider has informed us that they will be implementing a fix for the recent Spectre and Meltdown vulnerabilities that affect our servers.

This will cause some downtime for some of our services. This will be one of many scheduled maintenance windows to attempt to mitigate these vulnerbilities.

Affected Services

• Managed Mail Service
  Incoming mail will be delayed/queued and delivered when server comes back online.

If you have questions or concerns, please feel free to contact us.